End-to-end job tracking
From the customer order to the production plan and the delivery date: one view of every job, kept up to date by the agents.
Active agents
The process
Every job moves through sales, engineering, purchasing, production and dispatch. The information exists, but it lives in different places: the order in an email, the BOM in the ERP, progress in a spreadsheet, and the delivery date in the planner’s head.
Connects to
Today, without Octopus
- Customer orders re-keyed into the ERP by hand, with order confirmations prepared one by one.
- Production progress pieced together at the end of the day from departments, phone calls and spreadsheets.
- Delivery dates promised on gut feel: delays surface when the customer calls.
What the agents do
- 1The Delivery Note Agent reads the customer order from email, PDF or portal and books it into the ERP, flagging lines that need a check.
- 2The BOM Agent checks the bill of materials, stock and materials to buy to fulfil the job.
- 3The Machine Agent collects progress from the MES and machines, operation by operation.
- 4The Octopus layer compares progress against the plan and recalculates a realistic delivery date.
- 5Octopus alerts sales and planning as soon as a job is at risk of running late, with the reason.
With Octopus
- One view per job: order, materials, production stage and expected delivery.
- Delivery dates updated from real data, not estimates.
- People step in on exceptions instead of chasing information.
KPIs tracked by Octopus